WatchPoint Solutions Blog

Business technology support has transitioned from a localized physical presence to a distributed digital infrastructure. This shift represents more than a change in how software is managed; it marks a fundamental change in how IT creates value for an organization.

Here’s the hard truth that’s tough for a lot of owners to swallow: Your best person—the one you’re most afraid of losing—has already started checking out. You just haven’t noticed yet because they’re still showing up and doing the work.

Is there someone in your office who is largely seen as the resident tech expert, even if their real specialty is human resources, sales, or marketing? If so, you have a problem: if everyone is turning to them for IT assistance, the chances that this person can successfully complete their official tasks… the stuff you actually hired them to do… plummet.

Let’s go over the shortcomings of this approach in more detail as we explore a far preferable option.

In business, technology is a lot like the weather: if you don’t like it, wait five minutes and it’ll change. For a small business, those changes don’t always feel like a refreshing breeze, they feel like a localized thunderstorm inside your server room.

When you’re busy growing a company, you shouldn’t have to play amateur sleuth to figure out why the Wi-Fi is acting up or why the printer is speaking in riddles.

I want you to do something for a moment. Think about each of your employees and how it would impact your operations if they suddenly quit… without actually quitting.

The quiet quitting phenomenon has become fairly notorious, as has one of its largest contributors: notification fatigue. Let’s talk about what notification fatigue is, the impacts it can have on your team members, and—most importantly—what can be done about it. 

How much of your workday is spent driving your business forward versus simply keeping it from stalling? If you are frequently sidelined by minor technical interruptions, your company is paying a steep price for your time.

As a leader, your value lies in high-level strategy, networking, and closing the deals that define your future. Every moment you spend navigating a technical glitch is a moment of lost opportunity.

Many businesses find themselves allocating their time for IT in a particular way—70 percent to maintenance, with only 30 percent dedicated to innovation and development. For real growth, the opposite is far preferable.

Fortunately, you can embrace better IT by simply reallocating some of your resources. Let’s explore how.

Employees often face a variety of challenges when learning new software, which can lead to frustration, decreased productivity, and resistance to change. These struggles are not always due to a lack of technical skill, but are often rooted in a combination of psychological, organizational, and training-related factors. Today, we will go through some of the most common ways employees struggle with learning new software.

Some businesses have infinite technology troubles, and to be quite honest, it’s because they don’t have a good strategy in place to prevent them. Think about it; the best way to keep your technology operational is to prevent issues from surfacing over time, right? You can do just that with these three methods to prevent big technology problems.

If you had a choice in the matter, would you take your company’s IT into your own hands? Do you have the time, energy, resources, and expertise to handle it all? Probably not—and in situations like this, it’s better to just let someone else, like a managed service provider, handle this task for you.

There are many rules businesses need to follow. These rules help your business and also protect your clients and customers. Think of rules like HIPAA or PCI DSS. These are well-known and important. These mandates just point out basic things every business should already be doing to stay secure and work well. Let’s take a look at some things you should focus on.

We’re willing to bet good money on the fact that your business suffers more technology problems than you’d like (but don’t hold us to that). Sometimes the problems are more complex, but many are simple and can be addressed quickly without the need for a professional. Today, we want to help you with some of the basics so you can know for sure when something is outside of your wheelhouse.

Imagine a situation where your employees encounter a technology problem, but they don’t let it derail productivity for the rest of the workday. Normally, this would be the responsibility of your internal IT department, but if you’re fortunate enough to have one, you know they’re overworked and busy enough as is. When you need IT support and can’t turn to internal resources, outsourcing makes sense.

It’s basically guaranteed that your business’ IT has increased in complexity as time has passed, not only giving you more capabilities and opportunities but also creating some challenges in terms of managing it all. When this is paired with nowadays’ more advanced threats, your business could be at significant risk. Let’s talk about how you can manage the complexity of your IT more effectively to prevent this outcome.

Ask your HR representative how their job goes most days and you’ll get an emphatic “It’s going.” One way that you can make HR easier is through the implementation of technology solutions. By giving your team better tools to manage their tasks, you can ensure that they feel empowered to handle their tasks as efficiently as possible.

In the digital age, IT support is a must-have for businesses. That said, traditional on-site support can be costly and inefficient.

Fortunately, we can now access remote IT support, like that which comes with managed services. It's a game-changer for small to medium-sized businesses. Let's dive in and discover the advantages of remote IT support.

As defined by the United Nations, sustainability involves meeting present needs without compromising future generations' abilities to meet their own. Coined in 1987, this definition has spurred businesses to pursue their interpretations of sustainability within their service models. Let's explore strategies to enhance the sustainability of your operations.

The Windows 10 operating system was a major achievement for personal and business computing after the debacle that was Windows 8 (and the 8.1 update). Now that Windows 11 has taken the computing world by storm, Microsoft is getting ready to retire Windows 10. Today, let’s go through everything you need to know about Windows 10’s end of support.

You likely have employees who work outside the office at least some of the time, if not working remotely all the time. Therefore, you owe it to yourself and your business to equip your team with the tools and resources they need to be successful. We recommend that you carefully consider the technology you provide for your employees, especially when they work out of the office part of the time, as well as how your team will access these tools and resources.

When you sign up with an outsourced IT provider to take advantage of managed services for your business, you understandably take a significant risk. You are trusting another company with your business’ most precious assets and data, and you need to do all you can to make the right choice for your company’s future. Thankfully, you can get a pretty good idea of how a managed service provider will work with you just by asking three simple questions.